Last updated: 30th September 2025

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This Privacy Policy explains how Travel Club Oz (“we”, “our”, “us”) manages personal information in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

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👉 In plain English: we collect only the details we need to book your trip, we keep them safe, we never sell them, and you can ask us to update or delete them at any time.

By booking with us or using our services, you agree to the collection, use, and disclosure of your personal information as outlined here.

 

1. Who We Are

Travel Club Oz is a sole trader business based in Victoria, Australia. We provide travel booking and related services.

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2. What Information We Collect

We only collect information necessary to provide our services, including:

• Your name and contact details (email, phone, address)
   

• Travel preferences and booking requirements
   

• Payment details (processed securely by trusted providers)
   

• Sensitive information where relevant (e.g., dietary needs, medical or mobility requirements for travel, passport details)
   

We do not operate client logins or accounts.

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3. How We Collect Your Information

We collect information:

• Directly from you (via bookings, enquiries, phone, or email)
   

• From travel providers when needed to finalise bookings
   

Where lawful and practical, you may deal with us anonymously or under a pseudonym, but this may limit our ability to provide travel services.

 

4. Consent for Sensitive Information

Where you provide sensitive information (such as medical details, dietary requirements, or mobility assistance needs), we will only use this information to arrange your travel and with your explicit consent. By providing this information, you consent to its collection, use, and disclosure for travel purposes.

 

5. How We Use Your Information

Your personal information is used to:

• Make and manage travel bookings
   

• Communicate with you about your travel plans
   

• Process payments securely
   

• Provide updates, offers, or promotions (unless you opt out)
   

• Comply with legal obligations
   

We will not use your information for unrelated purposes without your consent, unless required by law.

 

6. Payment Information

We do not store your full credit card details. Payments are processed securely through trusted third-party payment providers in compliance with industry standards (e.g., PCI DSS).

 

7. Who We Disclose Information To

We may share your information with:

• Airlines, hotels, tour operators, insurers, and other providers necessary to complete bookings
   

• Trusted service providers (e.g., payment processors, IT support)
   

• Third-party booking platforms we use to finalise arrangements (these providers have their own privacy policies, which we encourage you to review)
   

• Regulators, law enforcement, or courts if required by law
   

• Any third party with your explicit consent
   

We never sell your personal information.

 

8. Overseas Disclosure

Some travel providers are located overseas. This means your personal information may be transferred to other countries (including but not limited to the USA, EU member states, Fiji, Indonesia, and other destinations relevant to your booking).

By booking with us, you consent to this transfer. We take reasonable steps to ensure your information is handled securely, but overseas laws may not always provide the same protections as Australian law.

 

9. Direct Marketing

We may use your contact details to send you travel updates, promotions, or offers.

• You can opt out at any time by clicking the unsubscribe link in our emails or by contacting us directly.
   

• We will honour your opt-out request promptly and free of charge.
   

 

10. Data Security

We take reasonable steps to protect your information from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes secure booking systems, limited staff access, and trusted third-party processors.

While we take precautions, please note that email and internet communications are not completely secure. Information sent by email or web forms is provided at your own risk.

 

11. Data Retention & Record Keeping

We keep personal information only as long as necessary to provide services, meet legal obligations, or resolve disputes.

We may also retain booking and transaction records as required under Australian taxation, accounting, and consumer laws.

When no longer needed, information is securely destroyed or de-identified.

 

12. Your Rights

You have the right to:

• Access the personal information we hold about you
   

• Request corrections if your details are inaccurate
   

• Request deletion of your information (unless retention is legally required)
   

• Opt out of marketing communications at any time
   

• Make a complaint if you believe your privacy has been breached
   

All requests must be made in writing (see Contact section).

 

13. Cookies and Website Data

Our website may use simple cookies to improve your browsing experience (e.g., remembering preferences). You can disable cookies in your browser settings, though this may affect site functionality.

We do not use intrusive tracking or third-party advertising cookies.

 

14. Children’s Privacy

Our services are not directed at children under 13. We do not knowingly collect information from children. If we become aware that a child has provided personal data, we will delete it.

 

15. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be published on our website with the “last updated” date clearly shown.

 

16. Complaints and Contact

If you have questions or concerns about how we handle your personal information, contact us:

Travel Club Oz
Email: info@travelcluboz.com
Phone: 0434 818 978
Victoria, Australia

We aim to respond promptly. If you are not satisfied, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.