These Terms & Conditions ("Terms") form a legally binding agreement between the client ("you") and Travel Club Oz ("we", "our", "us"), a sole trader business operating under the laws of Victoria, Australia. By making a booking or engaging our services, you agree to be bound by these Terms. These Terms apply to all bookings and services arranged through Travel Club Oz.

 

1. Role as an Agent

Travel Club Oz acts solely as an agent in arranging and booking travel-related services, including tours, accommodation, transport, and activities, on your behalf with independent third-party service providers ("Service Providers"). We do not own or operate these services and do not accept liability for the acts, omissions, or services provided by the Service Providers.

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2. Acknowledgement of Risk

You acknowledge that participation in adventure travel, including but not limited to skydiving, diving, sailing, or hiking, carries inherent risks. By booking with Travel Club Oz, you agree that you participate voluntarily and at your own risk. You assume full responsibility for your own safety and understand that Travel Club Oz is not liable for any injury, illness, damage, loss, delay, or irregularity sustained as a result of any such participation.

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3. Client Responsibilities

You are responsible for:

• Ensuring all personal and travel information provided is accurate and complete
   

• Reviewing all booking confirmations, vouchers, and documents carefully
   

• Reconfirming dates, locations, and times with the Service Provider at least 48 hours prior to travel
   

• Managing your own travel insurance, visas, vaccinations, and entry requirements
   

• Booking open-dated tickets directly with providers within a reasonable timeframe
   

Failure to adhere to the above may result in missed services or forfeited bookings, for which Travel Club Oz bears no liability.

You are also responsible for reading and agreeing to the individual Terms & Conditions of each Service Provider. These may include but are not limited to specific cancellation policies, medical requirements, or waivers.

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4. Deposits, Payments & Pricing

• All deposits and partial payments are non-refundable and non-transferable
   

• Prices are dynamic and subject to change until paid in full
   

• Final prices are confirmed upon full payment. Price differences due to fluctuations in supplier pricing may apply
   

• Extra costs not included in the tour price (e.g. national park fees, stinger suit hire, fuel levies, equipment hire) are your responsibility
   

• By making payment in part or full, you agree to be bound by these Terms & Conditions.
   

5. Cancellations & Refunds

All cancellation requests must be submitted in writing via our official Support Request Form on our website. Cancellation fees apply as follows:

• Travel Club Oz charges a 25% cancellation fee on the total booking value
   

• Additional cancellation fees may be charged by the Service Provider (which may be up to 100%)
   

Refunds are not guaranteed and depend on the policies of the relevant Service Provider. Refunds (if applicable) will be processed to the original payment method within 90 days.

No refunds will be issued for:

• Change of mind
   

• Inability to attend due to illness, missed transport, misreading of booking details, or personal emergencies
   

• Circumstances considered force majeure
   

 

6. Date Changes

All date change requests must be submitted with sufficient notice per the Service Provider's policy. An administration fee of up to $30.00 per change may apply. Additional charges by Service Providers may also apply.

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7. Open-Dated Tickets

You are responsible for booking open-dated tickets directly with the Service Provider using the instructions provided on your voucher. Availability is not guaranteed and may be subject to seasonal fluctuations. Late bookings or failure to book may result in forfeiture.

Open-dated tickets are also subject to price changes or surcharges as determined by the Service Provider at the time of redemption.

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8. Vehicle & Campervan Rentals

If you book a car or campervan through Travel Club Oz, you accept the individual Service Provider’s rental terms. Deposits paid for vehicle rentals are non-refundable. It is your responsibility to fully understand and review any excess protection, insurance waivers, and terms associated with the vehicle.

Travel Club Oz does not accept responsibility for dissatisfaction with any vehicle or charges incurred post-rental. Complaints or disputes must be raised directly with the rental provider.

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9. Scuba Diving & Medical Disclosures

If you book any scuba diving activity through Travel Club Oz, you must notify us of any relevant medical conditions including but not limited to: asthma, heart conditions, high blood pressure, epilepsy, chronic respiratory conditions, pregnancy, or recent surgery.

You confirm that you are not flying within 24 hours before or after your last scheduled dive. Failure to disclose relevant health issues may result in refusal by the Service Provider to let you participate, in which case cancellation fees up to 100% may apply.

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10. Limitation of Liability

To the fullest extent permitted by law:

• Travel Club Oz shall not be liable for any loss, damage, injury, delay, or expense resulting from any act or omission of a Service Provider or other third party
   

• Travel Club Oz's total liability shall not exceed the total amount you paid for the affected service
   

11. Force Majeure

Travel Club Oz shall not be liable for any failure to perform, or delay in performance of, any of its obligations due to events beyond its control. These include but are not limited to natural disasters, war, pandemics, government action, labour strikes, and transport interruptions.

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12. Chargebacks & Disputes

By booking through Travel Club Oz, you agree to contact us first to attempt resolution of any concerns prior to initiating a chargeback or payment dispute. You acknowledge that chargebacks lodged without giving Travel Club Oz the opportunity to resolve the issue may constitute a breach of these Terms. Where a booking involves a Service Provider, the dispute must often be resolved with that provider.

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13. Travel Insurance

We strongly recommend that all travellers purchase appropriate travel insurance, including cancellation cover. It is your responsibility to ensure your policy covers all planned activities, including high-risk and adventure travel.

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14. Privacy Policy

We respect your privacy and only collect and share personal data necessary for arranging your bookings. Your contact details may be passed on to Service Providers as required to deliver the service. For our full privacy policy, visit: travelcluboz.com.au/privacy-policy.

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15. Governing Law

These Terms are governed by the laws of the State of Victoria, Australia. Any disputes arising in connection with these Terms or the services provided shall be submitted to the exclusive jurisdiction of the courts of Victoria.

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16. Final Acknowledgement

By proceeding with your booking, you confirm that you:

• Are over 18 years of age
   

• Have read and understood these Terms
   

• Accept these Terms on behalf of yourself and any individuals on your booking
   

• Understand that Travel Club Oz operates as a sole trader
   

If you have questions regarding these Terms, please contact us before making your booking.

Customer Signature:
By proceeding, you agree to the above Terms & Conditions.