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Your Questions, Answered

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Booking & Value

  • Because travel is better when you’ve got a mate in your corner. We hook you up with the best deals on tours, transport, and stays — and every booking comes with your own dedicated travel expert to help tailor the trip to your budget and style. Think of us as your adventure wingman: here to make it easy, affordable, and unforgettable.

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  • We’re all about giving you the best value from the start — that’s why we lock in awesome deals you won’t find elsewhere. On the off chance you do spot the same trip cheaper, just give us a shout before you book and we’ll match it (and usually beat it).

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  • Not at all. Our prices follow live dynamic market rates, just like airlines and hostels. With our Price Guarantee and exclusive discounts, you’ll always get the best deal available — plus the added benefit of our support, flexibility, and one-stop convenience.

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Trips & Experiences

  • We offer a wide range of adventures, from classic backpacker routes to unique global journeys. Our most popular trips include:

    • East Coast Australia packages (Sydney → Cairns)
       

    • South East Asia highlights (Thailand, Vietnam, Bali & beyond)
       

    • Europe group tours & backpacker trips
       

    • Fiji island hopping & adventure tours
       

    • Outback Australia expeditions (Uluru, Red Centre & beyond)
       

    • New Zealand adventure passes & tours
       

    • Working holiday & gap year starter packs
       

    • Custom trips & solo travel experiences
       

    Whether you’re after beaches, culture, rugged outback landscapes, or a full gap year abroad, we’ll help you find the perfect trip.

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  • Absolutely. Many of our travelers start solo, and our group trips are designed to be fun, social, and welcoming. You’ll meet like-minded adventurers, share incredible experiences, and often leave with friends for life.

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Safety & Policies

  • Yes. Safety is always our priority. Every operator we work with is carefully vetted and must hold the appropriate permits and insurance for their activities — whether that’s diving on the Great Barrier Reef, exploring national parks, or running transport-based tours. We only partner with professional operators who meet strict safety standards, so you can book with confidence.

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  • We get it — plans change. Just email our team and we’ll walk you through your options. All bookings follow our Terms and Conditions, which may include credits, rescheduling, or refunds depending on the trip. For extra peace of mind, we recommend comprehensive travel insurance as an added layer of protection for those unexpected situations.

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Payments & Flexibility

  • Absolutely. We know paying off a big trip in one go isn’t always easy, so we offer flexible payment plans with zero interest and no fees. You can secure your spot with a deposit, then pay the rest off in a way that works for you. If you’re booking close to your departure date, some tours may require full payment upfront — your agent will let you know if that applies.

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  • Yes — we’ve got you covered. Open-dated and flexible tickets are available on selected tours, giving you the freedom to lock in your adventure now and decide the exact dates later.

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  • Most tour vouchers are valid for 12 months from the date of purchase, though please note that supplier prices can change with demand. The exact validity will always be listed on your voucher. If you’re ever unsure, just reach out and we’ll confirm it for you.

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Support

  •  Yes. We’re with you every step of the way. From planning to post-trip, you’ll have access to dedicated traveler support for questions, changes, or unexpected situations. And if something urgent comes up while you’re on the road, we’ll respond quickly to make sure you’re looked after.

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